204 Customer Service Manager

Ingles Markets, Inc.•Spartanburg, SC

42d•Onsite

About The Position

The Customer Service Manager provides and maintains high standards of customer service in the store’s front-end operations. The role supervises and directs front-end activities and operations, supporting a warm, helpful customer experience while meeting business needs.

Requirements

Exceptional customer service skills.
Previous cashier or front-end experience.
Flexibility and ability to adapt to changing needs, especially during high-volume or stressful periods.
Ability to read and perform simple math problems.
Willingness to work as part of a team in a fast-paced environment.
Must be at least 18 years old.

Responsibilities

Greet customers within 10 feet, respond to questions, and assist cashiers promptly.
Ensure proper bagging and carryout service, especially for purchases over $100, in accordance with the 100 @100 policy.
Open additional registers whenever three or more customers are in line to minimize wait times.
Create and enforce effective schedules for front-end personnel based on business volume and traffic needs.
Assist with sales transactions involving Accounts Receivable, Food Stamps, WIC, coupons, checks, gift certificates, and gift cards in compliance with company policies.
Process Western Union and Money Order transactions.
Inform store management about pricing issues, register or scale malfunctions, and items missing from POS files.
Handle refunds, overrings, overrides, check approvals, cash pickups, and change-order requests as needed.
Enforce the dress code and monitor breaks in accordance with company and federal guidelines.
Ensure associates do not eat or drink at registers and that return-to-stock items, especially perishables, are handled promptly.
Use the override key only in compliance with company policy.