Customer Service Manager

Koch•La Mirada, CA

18d•Onsite

About The Position

Georgia-Pacific is seeking an innovative and driven Customer Service Manager to lead our Customer Service team at our La Mirada, CA corrugated packaging facility. In this role, you will work collaboratively with cross-functional teams to deliver exceptional service to our local, regional, and national customers. You will have the opportunity to optimize our order fulfillment processes, enhance customer experience, and contribute to our company’s success as a key member of the West Coast leadership team. This position reports to the General Manager.

Requirements

2 years or more experience supporting key customer accounts in a manufacturing, packaging, or similarly fast-paced environment
Ability to lead and support a team through coaching, performance feedback, and collaboration
Clear and effective communication skills, with an emphasis on relationship building across teams and with customers

Nice To Haves

Bachelor’s degree
Corrugated or Packaging manufacturing experience
Experience using Kiwi, Kiwi FFF and/or PCS

Responsibilities

Oversee the management of local, regional, and national accounts, ensuring exceptional service delivery and growth within a comprehensive book of business
Provide strategic leadership and clear direction to a team of Customer Service professionals, ensuring alignment with the company’s vision and goals.
Build strong relationships with customers, sales, production, logistics, and operations to deliver seamless service and efficient order management.
Foster a culture of accountability and continuous improvement by establishing and monitoring key performance indicators (KPIs) and providing timely coaching and feedback.
Identify and implement process improvements that enhance the customer experience and drive operational excellence.
Empower team members to recognize their strengths, grow professionally, and contribute to the team’s success.
Leverage technology and data-driven decision-making to optimize processes and meet evolving customer needs.
Actively communicate with customers and internal teams to keep operations running smoothly in a dynamic, fast-paced environment.
Champion our business philosophy by promoting respectful challenge, principled entrepreneurship, and innovation.