Customer Service Manager

Atkore•Harvey, IL

12h•Onsite

About The Position

Atkore is seeking a Customer Service Manager to be based in Harvey, IL. This role reports to the Sr. Manager, Inside Sales and is responsible for managing daily customer service activities and escalations related to customer experience. The position involves monitoring performance to ensure on-time delivery and customer satisfaction, as well as managing a reduced number of customer accounts. The Customer Service Manager will oversee the order process, drive on-time delivery, and enhance the customer experience across Atkore. The ideal candidate will possess at least 3 years of customer service experience in a leadership capacity and familiarity with CRM systems. Experience in lean manufacturing or a business system-based company is considered a plus.

Requirements

Bachelor's degree or equivalent combination of education and experience required.
Minimum of three (3) years previous Customer Service experience leading teams.
Experience using CRM software.
Intermediate to advanced skill using Microsoft Office products including Word, Excel and Power Point.
Capacity to perform at a high level in a fast-paced, multi-tasking environment.
Ability to handle multiple projects and meet deadlines.
Excellent communication skills (written and verbal).
Strong problem-solving skills.

Nice To Haves

Experience in lean manufacturing or business system-based company is a plus.

Responsibilities

Manage the entire customer order process from receipt to delivery.
Streamline and improve processes for increased efficiencies and service metrics.
Standardize and implement work procedures and processes that support company and department standards, procedures and strategic objectives.
Coordinate department projects to achieve deadlines.
Manage a team of customer service representatives in a manufacturing Customer Service/Account Management environment.