Customer Service Manager

Albertsons Companies • Phoenix, AZ

7d

About The Position

The Customer Service Manager ensures customers receive fast, friendly, and accurate checkout service by implementing the company’s customer-first philosophy. This role manages and schedules Front End Clerks, Courtesy Clerks, Service Operations Assistants, and Service Supervisors; oversees daily cash, balancing, reconciliation, and payroll reports; and supports store sales and the overall operating plan.

The manager champions customer service programs, resolves customer concerns, supervises front-end operations, and maintains service, cleanliness, safety, and appearance standards. The role is accountable for cash handling and controls, supports hiring and training, supervises associates, and contributes to cost, quality, and shrink control. The position is safety-sensitive and is performed primarily in a temperature-controlled store, with occasional exposure to outdoor temperatures.

Requirements

• Strong communication, leadership, team-building, and interpersonal skills, with the ability to maintain composure under pressure.
• Ability to deal with the public and project a positive image.
• Ability to lift and maneuver objects of varying dimensions and weights up to approximately 55 pounds.
• Ability to stand or walk for long periods and move quickly.
• Ability to operate and troubleshoot PCs and checkstand equipment, including printers, scales, public announcement equipment, scanners, and cash registers.
• Knowledge of interviewing techniques, basic employment law, and computer software; analytical ability to handle administrative details such as planning and scheduling.
• Ability to supervise, gather and analyze facts when recommending disciplinary action, and make hiring decisions.
• Good understanding of Company practices and in-depth understanding of Front End policies and procedures, with the ability to judge and respond to business activity.
• Mental alertness to ensure safe and accurate completion of work activities.
• Knowledge of product variety and perishability, safety and sanitation procedures, and department policies and procedures.
• Knowledge of basic mathematics and weights and measures.

Responsibilities

• Champion Company and Division customer service programs to meet or exceed Division customer service goals.
• Handle customer relations positively, including effectively resolving customer complaints and promoting the company’s personalized service philosophy.
• Provide fast, friendly, courteous service; perform checking and cash-register supervisor duties when needed; and use suggestive selling and other sales techniques.
• Direct and supervise front-end activities, monitor customer traffic and service levels, and coordinate and implement front-end and service programs.
• Maintain the cleanliness, safety, appearance, and operational readiness of the Front End; monitor inventory and order Front End supplies and merchandise.
• Oversee daily cash, balancing, reconciliation, and payroll reports.
• Manage cash flow and controls, including safe transactions, cash issues and pickups, register tills, check approvals, rainchecks, refunds, and monitoring money-handling procedures.
• Handle scan-system emergencies, UPC-code and pricing issues, scanning difficulties, system failures, and related front-end problems.
• Assist with interviewing and hiring Front End and Courtesy Clerks; train front-end management and clerks; and monitor compliance.
• Supervise assigned associates and recommend employment-status changes and discipline to the Store Manager.
• Maintain cost and quality control and awareness of customer and employee needs.
• Enforce dress and grooming standards.
• Control shrink and prevent the sale of out-of-code products.
• Perform all duties safely, accurately, and with honesty and integrity, along with other required duties as directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed