Customer Service Manager [IN-OFFICE]
About The Position
This position is for a Customer Service Manager within the Ohio Department of Public Safety – Bureau of Motor Vehicles/Telecommunications. The role involves planning, coordinating, promoting, and directing assistance and informational services to respond to complaints, inquiries, and requests for information from a variety of clients. The manager will supervise assigned staff and ensure positive customer service through professional and courteous interactions via in-person, telephone, online, or written communication. The position reports directly to the Chief and Assistant Chief of the BMV Telecommunication section and is responsible for handling public inquiries regarding vehicle registration, driver license issuance, suspension, and reinstatement. Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. A BCI/FBI fingerprint check and background check may be required on all selected applicants.
Requirements
- 12 mos. trg. or 12 mos. exp. in departmental operations & programs, policies & procedures for assigned agency
- 12 mos. trg. or 12 mos. exp. in federal & state laws regarding operation of assigned agency
- 1 course or 3 mos. exp. in public relations
- 1 course or 3 mos. exp. in applications of mathematical, analytical &/or statistical methods used in formulating & solving problems or in decision making
- 1 course or 3 mos. exp. in public speaking, speech or communication
- 6 mos. trg. or 6 mos. exp. in supervisory principles/techniques
- Equivalent of Minimum Class Qualifications For Employment noted above
Nice To Haves
- Customer Service
Responsibilities
- Plan, coordinate, promote & direct assistance & informational services to respond to complaints, inquiries &/or requests for information for variety of clients & supervise assigned staff
- Greet & respond to in-person, telephone, online, &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service
- Listen carefully to internal &/or external customer's questions &/or concerns & ask appropriate follow-up questions to verify understanding
- Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided
- Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered
- Under direction of the Chief & Assistant Chief of the Bureau of Motor Vehicles (BMV) Telecommunication section, plan, coordinate, promote &/or direct assistance to respond to inquiries, complaints, & information requests from the general public regarding vehicle registration, driver license issuance, driver license suspension, & reinstatement questions
- Research, investigate & process consumers inquiries & provide information
Benefits
- Multiple pay increases over your first years of service
- Free Parking
- Free onsite Gym
- Onsite Cafeteria
- Medical Coverage
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
- Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
