Customer Service Assistant 2 [IN-OFFICE]

State of Ohio•Columbus, OH

4d•Onsite

About The Position

The Customer Service Assistant 2 position is with the State of Ohio, specifically within the Ohio Department of Public Safety – Bureau of Motor Vehicles/Vehicle Information Services/Administrative Unit. This role involves responding to inquiries, requests for information, and complaints that require in-depth knowledge of applicable laws, rules, policies, and procedures. The position requires a professional, courteous, friendly, respectful, and timely interaction with internal and external customers, ensuring a positive customer service experience. The role may involve being confined to a desk answering the telephone for extended periods and potentially working second or third shifts and weekends in units with 24-hour operations.

Requirements

9 mos. trg. or 9 mos. exp. in office practices & procedures
9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people
9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing
9 mos. trg. or 9 mos. exp. in operation of personal computer
Equivalent of Minimum Qualifications for Employment noted above
BCI/FBI fingerprint check, and background check, may be required
Must not use marijuana (recreational marijuana/non-medical cannabis)

Nice To Haves

Experience with handling difficult people

Responsibilities

Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation
Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service
Listen carefully to internal &/or external customer's questions &/or concerns & ask appropriate follow-up questions to verify understanding
Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided
Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered

Benefits

Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )
Multiple pay increases over the first years of service!
Free Parking!
Free Gym Access & Walking Path!
Daycare On-site!
Cafeteria On-site!