Customer Service Assistant 2 [IN-OFFICE]
About The Position
The Bureau of Motor Vehicles oversees driver and motor vehicle licensing and registration and continues to make services more convenient, efficient and cost-effective. This position may be confined to a desk answering the telephone for 6.5 – 7 hours per day. A BCI/FBI fingerprint check, and background check, may be required on all selected applicants. The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
Requirements
- 9 mos. trg. or 9 mos. exp. in office practices & procedures
- 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people
- 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing
- 9 mos. trg. or 9 mos. exp. in operation of personal computer
- Or equivalent of Minimum Qualifications for Employment noted above.
Nice To Haves
- Customer Service
Responsibilities
- Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation.
- Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful, & timely manner to ensure positive internal &/or external customer service &/or listen carefully & ask appropriate follow-up questions to verify understanding.
- Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided.
- Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered.
- Under general supervision of the Remittance Document Processing Unit supervisor, process & monitor requests for items related to returned mail from Central Issuance (e.g., utilize Bureau of Motor Vehicles (BMV) systems to monitor request for license status; review & respond to requests &/or inquiries received via telephone, email, or internal Project Tracking System (PTS); research, evaluate, & retrieve driver licenses from storage; print requests for pick-ups; prepare customer form letters for mailing; utilize Microsoft Office applications to create &/or update logs & spreadsheets; etc.).
Benefits
- Multiple pay increases over the first years of service!
- Free Parking!
- Free Gym Access & Walking Path!
- Daycare On-site!
- Cafeteria On-site!
- Medical Coverage
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
- Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
