Customer Service - In-Office PROVO
About The Position
Because of our rapid growth, we have multiple Customer Support Agent positions open. These positions are part-time (20 hours per week) and seasonal (Some positions run from mid-September to April, others from December through April). There may be an option to work summer and fall based on performance. Flexible shifts. Please note: Remote positions are not available to college-age applicants. We require college-age applicants to work in a Support Center. Customer Support Agents assist customers by responding to their questions and helping them navigate the software so they can successfully file their tax returns. We respond to customer questions via e-mail and live chat.
Requirements
- Aptitude for learning and using basic computer software
- Good English written and oral communication skills
- Interest in and ability to problem solve
Nice To Haves
- Previous customer service experience
- Tax knowledge/prep experience
Responsibilities
- Assist customers by responding to their questions
- Help customers navigate the software so they can successfully file their tax returns
- Respond to customer questions via e-mail and live chat
Benefits
- Raises each year you return
- Generous bonus at the end of tax season
- Advancement opportunities
- Paid, remote training
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
