Customer Service Manager

Raymour and Flanigan • Seekonk, MA

7d

About The Position

At Raymour & Flanigan, the Customer Service Manager leads a team dedicated to delivering superior customer service and enhancing the customer shopping experience. The role involves hiring, coaching, mentoring, and developing associates; maintaining associate payroll, benefits, and performance information; and partnering with sales and operations team members. The manager also handles escalated customer issues, communicates with the Director of Customer Care, associates, and customers, and manages operational reporting and administrative tasks in a fast-paced service environment.

The position requires professional communication, leadership, organization, initiative, and the ability to manage competing priorities and unexpected challenges. The company supports a drug- and smoke-free work environment and is unable to offer visa sponsorship. Candidates must be authorized to work in the U.S. without sponsorship now or in the future. Raymour & Flanigan is an Equal Employment Opportunity employer.

Requirements

• Minimum three years of management experience in a customer service or retail environment.
• Proficiency in PC-based applications.
• Leadership skills.
• Professional verbal and written communication, interpersonal, and organizational skills.
• Ability to multitask and manage time in a fast-paced service environment.
• Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events.
• Authorization to work in the U.S. without the need for sponsorship now or in the future.

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Provide superior customer service and advocate for customer opportunities and requests.
• Lead, build, and develop a team that models service excellence.
• Maintain associate payroll, benefit, and performance information.
• Hire, coach, mentor, and develop associates.
• Partner with sales and operations team members to enhance the customer shopping experience.
• Complete daily sales, delivery, and inventory reports, cash deposits, and weekly payroll reconciliations.
• Communicate information responsively to the Director of Customer Care, associates, and customers.
• Proactively resolve escalated customer issues.
• Identify opportunities and solutions for continuous improvement.
• Organize and balance multiple priorities while maintaining composure amid unexpected challenges and competing demands.
• Perform additional functions assigned at management's discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed