Customer Service Manager
About The Position
Applied Industrial Technologies is hiring a full-time Customer Service Manager in Cheyenne, Wyoming. The manager works with customers and the local team to identify products and services, resolve customer needs, and build ongoing business relationships. The role leads or participates in day-to-day service center operations and reports directly to the General Manager. The position is responsible for hiring, training, and developing service center personnel; managing internal operations to meet or exceed profit-and-loss objectives, including inventory, accounts receivable/days sales outstanding, and accounts payable; and meeting customer and shipment metrics. Additional duties include reviewing monthly reports, overseeing petty cash balancing, maintaining strong customer relations, and using key metrics to evaluate and recommend operational best practices. The role is performed onsite and is not eligible for relocation benefits.
Requirements
- At least 2 years of sales or customer service leadership experience in a business-to-business transactional environment.
- High school diploma or GED.
- Written and verbal communication skills, including English grammar.
- Computer skills, including Excel.
- Analytical skills.
- Clean driving record/MVR.
- Must be authorized to work in the United States; visa sponsorship is not available.
Nice To Haves
- Supervisory or management experience preferred.
- ERP/SAP experience is a plus.
- Inventory management experience preferred.
- Industrial sales or distribution experience is a plus.
Responsibilities
- Collaborate with customers and the Cheyenne team to identify products and services, solve customer needs, and build ongoing business relationships.
- Manage and lead or participate in day-to-day service center operations.
- Hire, train, and develop service center personnel.
- Manage internal service center operations to meet or exceed P&L objectives, including inventory, AR/DSO, and AP.
- Meet customer and shipment metrics, including time to fill, expediting orders, and quoting.
- Review and complete monthly reports and oversee petty cash balancing.
- Ensure customer relations are maintained at a high level.
- Use key metrics to evaluate and recommend operational best practices.
- Develop a productive, positive team environment to meet or exceed sales and profit goals.
Benefits
- Competitive pay with bonus opportunities.
- 401(k), insurance, time off, and employee assistance.
- Professional development and training.
- Tuition reimbursement.
- Career paths in sales, operations, or management throughout the country.
- Company culture described as team-oriented, with a focus on work-life balance.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
