Customer Service Manager
About The Position
Rentex Audio Visual & Computer Rentals is seeking a highly motivated Customer Service Manager to assist Account Managers in selling products and services nationwide. The position is available at the Phoenix and Las Vegas offices and reports directly to the Director of Sales. The selected candidate will respond to customer order requests, order-entry requests from Account Managers, and administrative requests from Account Managers and the Director of Sales. The ideal candidate has AV knowledge, a strong service mindset, and the ability to manage a high volume of customer interactions in a fast-paced environment. This role operates in an office environment with regular interaction across departments. It is full-time; days and hours may change or rotate, and business needs may require long hours and weekend work during high-demand periods.
Requirements
- Ability to reprioritize tasks and manage customer expectations to meet deadlines.
- Ability to adapt to changing circumstances and handle customer objections professionally.
- Ability to work as part of a team and desire to contribute to a growing company.
- Strong written and verbal communication skills.
- Extensive knowledge of Microsoft Word and Microsoft Excel.
- Basic understanding and skills with Rentex's inventory platform to solve problems.
- At least 3 years of AV experience in the live event environment.
- Strong knowledge of audio, video, lighting, and computer equipment and specifications.
- Well-versed in standard live event production practices and standards.
- Personable approach and ability to elicit trust and enthusiasm from existing clients.
Nice To Haves
- 4-year college degree.
- At least 3 years of experience in audio/visual, event production, or a related field.
Responsibilities
- Provide excellent customer service to external and internal clients.
- Communicate clearly and concisely with customers and coworkers in a high-pressure environment.
- Escalate unresolved issues to the appropriate internal contacts.
- Professionally manage a high volume of incoming calls and emails.
- Build and maintain rapport with Operations and Logistics coworkers across the company.
- Improve knowledge of Rentex rental inventory through self-study, monthly team presentations, and quarterly training sessions.
- Stay current with trends and initiatives in the audio visual and computer rental industry.
- Communicate with all Rentex offices regarding new or changing orders.
- Maintain a safe, organized, and clean work environment to ensure safety and compliance.
- Comply with company policies and procedures.
- Perform other related duties as assigned by the Director of Sales.
- Assist Account Managers in selling Rentex products and services nationwide.
- Respond to customer order requests, Account Manager order-entry requests, and administrative requests from Account Managers and the Director of Sales.
- Work with customers to resolve issues involving order changes, pricing, and returns while maintaining customer satisfaction and considering Rentex's interests.
Benefits
- Competitive salary based on experience.
- Medical, dental, vision, and life insurance.
- Short- and long-term disability coverage.
- Paid time off and paid holidays.
- 401(k) plan.
- Training and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
