Customer Service Manager

Bug Busters • Woodstock, GA

18d

About The Position

Bug Busters, Inc. is hiring a Customer Service Manager to lead the operational excellence of its customer service center in Metro Atlanta, Georgia. The manager oversees a high-volume department, improves customer satisfaction and service quality, optimizes processes, and helps shape the customer experience. The role includes managing and mentoring customer service representatives, team leads, and specialists, and working across the organization to support consistent service. The position follows a Monday–Friday, 8 AM–5 PM schedule.

Requirements

• Minimum 5–7 years of progressive experience managing customer service teams, preferably in a service-oriented business.
• Demonstrated experience managing a team of 10 or more employees and achieving measurable results, such as improved customer satisfaction, reduced churn, or increased efficiency.
• Strong operational mindset and ability to translate metrics into action, drive performance, and implement process changes.
• Excellent communication, leadership, and coaching skills, with comfort working at both strategic and tactical levels.
• Commitment to delivering excellence and continuously raising the bar for team performance.

Nice To Haves

• Experience with customer service technologies such as PestPac, Xrai, or HubSpot.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Lead daily customer service department operations, including staffing, scheduling, performance management, and service-level metrics.
• Establish goals and KPIs, including customer satisfaction, first-call resolution, average handle time, and retention; monitor results and implement action plans.
• Drive process improvements, adopt best practices, implement training programs, and optimize workflows to improve service quality.
• Work with operations, sales, marketing, and field teams to ensure a seamless and consistent customer experience.
• Handle escalated customer issues and support resolution of complex or high-impact cases.
• Coach, develop, and inspire the team, promoting accountability, ownership, and continuous improvement.

Benefits

• Performance-based bonus or incentive plan.
• Health, dental, and vision insurance, with company contribution effective in under 60 days.
• 401(k) or IRA with company match.
• Paid time off and sick time off.
• Six company-paid holidays.
• Career development opportunities and promotion from within.
• Employee perks, including movie tickets and child-care discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager