Customer Service Manager
Jobs for Humanity•Bronxville, NY
•Remote
About The Position
Splash Financial is a financial technology company focused on helping consumers explore smarter borrowing options and simplify the loan process. Its digital platform connects borrowers with lending partners to compare available offers. The Customer Service Manager supervises and supports customer service representatives, handles escalations, monitors service performance, and develops customer service procedures and practices. The role coordinates team activities and supports operational goals through staff guidance and performance reporting.
Requirements
- Excellent written and verbal communication skills.
- Strong leadership, problem-solving, and decision-making abilities.
- Ability to manage customer inquiries, complaints, and escalations professionally.
- Familiarity with CRM software, customer support platforms, and Microsoft Office applications.
- Strong organizational skills and the ability to manage multiple tasks efficiently.
Responsibilities
- Supervise and support customer service representatives to maintain high service standards.
- Handle escalated customer complaints, resolve complex issues, and ensure customer satisfaction.
- Monitor team performance, review service metrics, and identify areas for improvement.
- Develop and implement customer service procedures, policies, and best practices.
- Coordinate team activities, provide staff guidance, and prepare performance reports to support operational goals.
Benefits
- Competitive pay
- $200 sign-up bonus
- Flexible working hours
- 100% remote work
- Paid training
- Paid time off
- Health benefits
- Dental benefits
- Performance-based bonuses
- Career advancement opportunities
- Professional development
- Supportive team environment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
