Customer Service Manager

Aon Corporation•Fort Wayne, IN

14d•Hybrid

About The Position

Aon Is Looking For A Customer Service Manager. We currently have an exciting hybrid career opportunity for a Customer Service Manager in our Ft. Wayne, IN office. This position will support Aon’s K&K Insurance group Mass Merchandising business group within Aon Affinity. Aon is in the business of better decisions: At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

Requirements

Strong verbal, written, analytical and leadership skills.
P&C license preferred/must be obtained within 6 months of hire.
Ability to handle multi-tasking effectively
Strong time management skills.
Proficiency with the Microsoft Office suite products including Excel and Word.
Insurance industry experience.
Customer Service experience including verbal/telephone skills.
Strong organizational and interpersonal skills with attention to detail.

Nice To Haves

College Degree preferred.

Responsibilities

Lead, mentor, and develop a team of underwriters, including performance reviews, coaching, and training on various platforms.
Conduct interviewing/hiring potential candidates.
Oversee the underwriting of complex or high‑value accounts, ensuring consistent application of underwriting guidelines and risk‑selection criteria.
Develop and implement underwriting strategies, policies, and procedures in alignment with Aon Service Corporation’s overall business objectives.
Monitor portfolio performance, identify trends, and recommend corrective actions to maintain profitability and support growth.
Collaborate with sales, claims, and product development teams to identify market opportunities, resolve client issues, and enhance product offerings.
Review and approve underwriting decisions that exceed team members’ authority limits.
Ensure compliance with all relevant regulatory requirements and internal audit standards.
Participate in client meetings and presentations as a subject matter expert, as needed.
Contribute to the development and implementation of underwriting tools and technology enhancements to drive efficiency and improve decision quality.

Benefits

comprehensive benefits package
agile, inclusive environment allows you to manage your wellbeing and work/life balance
two “Global Wellbeing Days” each year
variety of working style solutions
Smart Working
continuous learning culture
401(k) savings plan with employer contributions
employee stock purchase plan
consideration for long-term incentive awards at Aon’s discretion
medical, dental and vision insurance
various types of leaves of absence
paid time off
12 paid holidays throughout the calendar year
15 days of paid vacation per year
paid sick leave as provided under state and local paid sick leave laws
short-term disability and optional long-term disability
health savings account
health care and dependent care reimbursement accounts
employee and dependent life insurance and supplemental life and AD&D insurance
optional personal insurance policies
adoption assistance
tuition assistance
commuter benefits
employee assistance program that includes free counseling sessions