CUSTOMER SERVICE MANAGER

Compass Group • KATY, TX

21d • $60,000 - $65,000 • Onsite

About The Position

The Customer Service Manager maintains and expands a portfolio of key national accounts. The role supports departmental strategic initiatives to enhance client satisfaction, improve retention, and drive operational excellence. Success requires building trust and taking a positive, solutions-oriented approach to each account.

This is an onsite position in Katy, Texas, with a Monday–Friday schedule. The salary range is $60,000–$65,000. Local travel of approximately 35–45% is preferred. The position is with Canteen, a Compass Group company that provides workplace markets, office coffee and snacks, unattended retail, and culinary services.

Requirements

• At least 4 years of experience in account management and/or customer service.
• Demonstrated ability to prepare, analyze, and present business reviews.
• Excellent interpersonal skills to navigate complex negotiations and maintain strong client relationships.
• Proven success in business growth and retention.
• Ability to resolve high-level client issues.
• Ability to prioritize, multitask, and adapt in an agile environment.
• Ability to adapt to new and proprietary technologies.
• Willingness to travel locally approximately 35–45%.

Nice To Haves

• Bachelor’s degree or equivalent experience.

Responsibilities

• Proactively manage client relationships, conduct regular business reviews, and resolve client concerns in a timely manner to support client satisfaction and retention.
• Develop and maintain strategic account plans tailored to client objectives.
• Build and sustain trusted-advisor relationships with key stakeholders.
• Serve as the main point of contact between client teams and internal teams (CDC and Canteen), ensuring client needs are addressed efficiently and effectively.
• Lead and manage ongoing projects, ensuring timelines and goals are met.
• Identify at-risk accounts and develop strategies to mitigate churn.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, and Flexible Spending Accounts (FSAs) for full-time positions
• Paid and/or unpaid time off benefits may be available in accordance with applicable federal, state, and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed