Customer Service Manager

Goodwill of Southern Nevada•North Las Vegas, NV

6d•Onsite

About The Position

The Customer Service Manager assists the Store Manager with front-end store operations to maximize collections, production, sales, salvage, and customer service. The role leads sales associates, supports merchandise presentation and inventory, oversees new goods and order fulfillment, and helps ensure a positive experience for customers, donors, and team members. The position also helps maintain store safety, security, cash-handling procedures, and asset protection standards. Work may take place at retail stores, the Central Warehouse, or other assigned Goodwill locations.

Requirements

At least 1 year of retail supervisory experience.
Proven reliability in meeting attendance expectations.
Ability to operate and obtain certification for use of the power stacker.
Availability to travel at a moment's notice or transfer to other Goodwill retail stores based on operational needs.
Ability to continuously perform repetitive work at a set pace.
Working knowledge of retail and computer technology.
High level of integrity and business ethics.
High level of adaptability and flexibility.
Ability to lift, carry, push, and pull at least 50 pounds.
Ability to tolerate prolonged standing, walking, reaching, stooping, lifting, pulling, bending, and kneeling.

Nice To Haves

High school diploma or GED.
Bilingual English and Spanish.

Responsibilities

Maximize sales performance through proper rotation, display, signage, and inventory of processed merchandise.
Meet or exceed sales goals consistently.
Direct, supervise, train, and evaluate sales associates; participate in interviews for entry-level retail roles.
Ensure team members provide timely and courteous service to customers, donors, and coworkers.
Ensure training and merchandising guidelines are followed; contribute to and assist with team member evaluations.
Oversee new goods inventory, including daily merchandising, categorizing, and replenishing.
Use the POS system, provide feedback to the IT team as needed, and assist with updates and modifications.
Complete order fulfillments daily and back up the Production Manager when needed.
Collect found money and donated jewelry daily, submit required paperwork the same day, and send jewelry back to E-Commerce.
Keep the store and surrounding premises clean and free of safety hazards.
Ensure team members understand and follow safety procedures.
Ensure asset protection matters are accurately and promptly reported and investigated.
Ensure proper operation of security and safety systems, including door locks, alarms, the office door, bank deposits, refunds, the safe, incident reports, and fire extinguishers.
Ensure proper cash handling, including enforcement of cash register procedures and submission of required fields.
Assist with other projects or tasks assigned by management.