Customer Service Manager

84 Lumber Company • Murfreesboro, TN

15d

About The Position

The Customer Service Manager assists salespeople in managing customer accounts and supports store customers by addressing inquiries and resolving complaints. The role orders and processes materials and assists with back charging. It also involves coordinating customer communications about deliveries, resolving issues between customers and production, processing orders, and providing sales and customers with pricing information and other support.

Requirements

• Strong communication skills.
• Detail oriented.
• Experience or skills in sourcing material.
• Experience or skills in accounts receivable.

Responsibilities

• Interface with customers, providing updates on delivery and schedules.
• Facilitate the resolution of problems and issues between customers and production.
• Provide detailed updates on shipments, tracking data, ship-to-date counts, and remaining deliveries.
• Direct order entry and processing, ensuring orders are put to the floor correctly and efficiently.
• Provide support to sales and customers with pricing information and other inquiries.
• Assist salespeople in managing customer accounts.
• Address customer inquiries and resolve complaints.
• Order and process materials.
• Assist with back charging.
• Perform other duties assigned by management.

Benefits

• Monthly performance incentives, with store- and personal-level bonus potential.
• Paid time off, sick days, and personal days.
• Medical, dental, and vision insurance.
• Holiday pay.
• Flexible Spending Accounts for medical and dependent care.
• Annual profit sharing.
• 401(k) with employer match based on company profits.
• Discounts on building materials and other retail partnerships.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed