Customer Service Manager

Amrize • Waukesha, WI

62d • Onsite

About The Position

Join the Gaco team, a trusted name in building envelope solutions with a heritage dating back to 1955. We’re seeking a Customer Service Manager who’s ready to be part of a company committed to formulating everyday success for every customer through innovative, reliable products used to adhere, seal, and protect at every level of the building envelope.

Requirements

• Bachelor’s or Associates degree preferred and five to seven years related experience, including three years in a management role specifically in customer service environment
• Experience in manufacturing is required
• Demonstrated ability in building and maintaining a high performing team
• Proven ability to communicate effectively with people at all levels of the organization in multiple functions
• Must demonstrate a passion for process improvement, innovation, and providing a quality customer experience
• Ability to analyze data, prioritize resources, and deliver on a vision in a highly competitive and rapidly changing environment
• Must possess excellent analytical, critical thinking and problem solving ability
• Communicate roles, responsibilities, priorities and performance expectations to team members to ensure a highly productive team
• Strong aptitude with Microsoft Excel, Word and PowerPoint.
• Set priorities that support strategic direction
• Stay informed and act on information about customer needs

Responsibilities

• Directs, manages and supports all aspects of Customer Service function which includes oversight of all operations and deliverables associated with creating a “Best in Class” Customer Service Program
• Anticipates the impact of the changing business environment on customer service
• Develops strategies and implements programs to meet growth objectives
• Evaluates on-going needs for customer service systems
• Establishes high service standards and creates metrics to measure performance and monitor productivity
• Evaluates Customer Service’s operating procedures, and makes changes to improve accuracy, efficiency or reduce waste and expense
• Communicates roles, responsibilities, priorities and performance expectations to team members to ensure a highly productive team
• Provides direction and coaching for staff professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree