CUSTOMER SERVICE MANAGER (COFFEE SERVICES)

Compass Group • Carrollton, TX

17d

About The Position

The Customer Service Manager for Coffee Services delivers an exceptional customer experience, drives client retention, and supports growth of existing accounts in a fast-paced Office Coffee Services environment. The role partners closely with the District Operations Manager to oversee a portfolio of customer accounts while leading a team of Route Drivers. The ideal candidate is customer-focused, highly organized, data-driven, and passionate about building long-term client relationships.

Requirements

• At least 3 years of customer service, account management, customer success, or client retention experience.
• Strong relationship-building and customer-facing skills.
• Experience handling customer concerns and driving retention efforts.
• Intermediate to advanced Microsoft Excel skills.
• Excellent verbal and written communication skills.
• Strong presentation and public speaking abilities.
• Valid driver's license and ability to travel locally to customer locations.
• A two-year degree or an equivalent combination of education and experience will be considered.

Nice To Haves

• Bachelor’s degree preferred.
• Office coffee and client-focused individual with a passion for coffee.

Responsibilities

• Partner with the District Operations Manager to manage and support customer accounts.
• Conduct regular customer retention calls and account review meetings.
• Visit customer sites to strengthen relationships, address concerns, and identify service-improvement opportunities.
• Resolve escalated customer issues quickly and professionally.
• Maintain high levels of customer satisfaction and account retention.
• Drive same-store sales growth through proactive customer engagement and product recommendations.
• Identify opportunities to expand services and increase revenue within existing accounts.
• Monitor customer activity and trends to support retention and growth strategies.
• Provide day-to-day leadership and support to a team of route drivers.
• Foster a customer-first culture focused on service excellence.
• Support employee development, coaching, and performance management.
• Collaborate with team members to ensure efficient service delivery and customer satisfaction.
• Use Excel and reporting tools to analyze customer, operational, and sales performance metrics.
• Review reports to identify trends, opportunities, and areas for improvement.
• Prepare and present business updates, customer insights, and performance results to leadership.
• Deliver professional presentations to customers, team members, and leadership.
• Represent the company in customer meetings, service reviews, and business discussions.
• Communicate effectively across departments to resolve issues and improve customer outcomes.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed