Retail Coffee Customer Service & Apprentice Trainer

city bean • Los Angeles, CA

3d • Onsite

About The Position

City Bean Roasters is hiring for a public-facing position at the retail shop in its West Adams wholesale production roastery. The shop sells coffee beans, tea, and merchandise directly to consumers and does not serve drinks. The position is intended as a starting point for an experienced barista to transition from working behind the machine into the roasting business.

Initially part-time, the role includes an apprenticeship component in teaching coffee classes and providing wholesale account services, with no sales responsibilities in the wholesale account work. As a retail sales associate, you will welcome customers, introduce them to City Bean and its products, answer phones, respond to wholesale and retail inquiries, and route calls or messages to the appropriate staff. You will also complete other side work as needed to help the roastery run smoothly. The role offers opportunities to learn and develop skills across different parts of the roasting business, and City Bean favors promoting from within.

Requirements

• At least 2 years of retail coffee experience.
• Comprehensive coffee knowledge, including explaining wet versus natural processing, describing extraction, and knowing brew methods such as AeroPress and Chemex.
• Advanced or specialized barista skills, including latte art.
• Familiarity with point-of-sale systems.
• Reliable transportation.
• Helpful, friendly, and patient attitude.

Nice To Haves

• Experience leading or delivering coffee or espresso training.
• Social media savvy.

Responsibilities

• Welcome customers as the face of the retail shop and help them learn about City Bean and its products.
• Sell coffee beans directly to consumers in the retail shop.
• Answer phones and address inquiries from wholesale and retail customers, or direct calls and messages to the appropriate staff member.
• Complete other side work as needed to help the roastery run smoothly during the shift.
• Participate in apprenticeship learning related to teaching coffee classes and wholesale account services; wholesale account work does not involve sales.

Benefits

• 20% after-tax profit sharing program
• Employee-centered environment with a horizontal hierarchy, democratic hiring, and a culture emphasizing kindness
• Opportunity to learn and develop skills across multiple facets of the roasting business
• Opportunity for promotion from within

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed