Customer Service Manager - July 2026 Start

First National Bank of Williamson•Ft Wright, KY

3d•Onsite

About The Position

The Customer Service Manager leads branch operations by supervising teller staff, ensuring compliance with policies, and delivering exceptional customer experience. This role is responsible for managing daily cash operations, balancing accuracy and security, and upholding risk management and compliance standards within the branch. In addition to overseeing staffing, training, and performance development for tellers, the Customer Service Manager serves as a point of escalation for customer concerns and fosters a culture of service excellence. By combining strong leadership with operational expertise, this role ensures branch efficiency, strengthens customer relationships and supports the bank’s overall growth and reputation in the community.

Requirements

Associate’s degree in business, finance, or related field or equivalent experience.
3 years of supervisory experience
1 year of banking experience.
Must be able to lift and carry up to 10 pounds.
Ability to sit, stand, and operate a computer for extended periods of time.
Must comply with all bank policies, procedures, and regulatory requirements.
Maintain a professional appearance and demeanor.
Demonstrate confidentiality, integrity, and sound judgment in all interactions.

Nice To Haves

Knowledge of banking operations and compliance standards (preferred).

Responsibilities

Supervise, train, and coach teller staff.
Conduct transactions and oversee daily branch operations, including balancing and compliance.
Implement and monitor risk management, security, and cash handling policies.
Resolve escalated customer service issues.
Support strategic service initiatives and branch goals
Follow all security, risk, and compliance protocols alongside bank policies and procedures.