Customer Service Representative - July 2026 Start

First National Bank of Williamson•Ft Wright, KY

3d•Onsite

About The Position

The Customer Service Representative (Teller) serves as the first point of contact for customers and plays a vital role in delivering exceptional service. This position is responsible for accurately processing routine financial transactions such as deposits, withdrawals, loan payments, and check cashing, while maintaining strict adherence to security and compliance standards. In addition to handling daily cash transactions, the Teller fosters positive customer relationships by answering questions, addressing concerns, and identifying opportunities to promote the bank’s products and services. By combining accuracy, professionalism, and a customer-first approach, this role supports the overall success of the branch and contributes to customer satisfaction and retention.

Requirements

High school diploma or equivalent.
1-year prior cash handling or customer service experience.
Basic proficiency with computers and point-of-sale systems.
Ability to handle confidential information responsibly.
Must comply with all bank policies, procedures, and regulatory requirements.
Demonstrate confidentiality, integrity, and sound judgment in all interactions.

Nice To Haves

Familiarity with banking products and procedures

Responsibilities

Process transactions such as deposits, withdrawals, loan payments, check cashing, etc.
Submit wire requests, debit card orders, and other client needs where appropriate.
Balance cash drawer daily with accuracy.
Promote bank services and products when appropriate.
Resolve routine customer questions and refer complex needs as appropriate.
Follow all security, risk, and compliance protocols alongside bank policies and procedures.