Customer Service Manager

Avery Dennison • Town of Salina, NY

42d • $106,275 - $141,700 • Onsite

About The Position

Avery Dennison is a global materials science and digital identification solutions company with locations in over 50 countries and approximately 35,000 employees worldwide. As a science and innovation company, we believe that diverse teams are stronger teams. We are committed to fostering a culture of curiosity and courage, where you can grow your career with a company that has innovation in its DNA. Founded on creating real-world impact to enable a better future, we strive to provide an open, collaborative culture where diversity of thought is encouraged and respected.

Requirements

• 3+ years of customer service or operations management experience in a fast-paced environment.
• Strong background and leadership experience in retail management strongly preferred.
• Hands-on experience or functional product knowledge in Workwear or Team Sports equipment/apparel is highly desirable.
• Proven track record of team building, staff retention, talent development, and conflict resolution.
• Demonstrated expertise in high-volume workflow management paired with excellent written and verbal communication skills.

Responsibilities

• Attract, retain, and cultivate high-potential talent within the regional branch while managing performance through coaching, ongoing feedback, and structured annual reviews.
• Oversee day-to-day high-volume customer service operations, dynamically scheduling and shifting personnel to handle fluctuating order volumes, seasonal peaks, and tight delivery windows.
• Serve as the senior escalation point for critical customer disputes, supply chain challenges, and end-to-end order processing from entry through logistics communication.
• Continuously analyze workflow efficiency, resolve operational bottlenecks, track key performance indicators (KPIs), and administer operational budgets.
• Partner closely with regional Commercial, Sales, and Finance leads to align customer service goals with revenue targets and serve as a direct communication bridge to senior enterprise leadership.

Benefits

• Healthcare Network: Access to our large network of medical and behavioral health professionals.
• 401(k) Retirement Plan: You receive an automatic contribution of 3% of eligible pay (even if you contribute $0) plus a matching contribution of 50% on the first 7% of eligible pay you contribute.
• Life Insurance: Basic Life Insurance (Company paid): Provides twice your base annual salary up to a $50,000 maximum at no cost to you.
• Paid Time Off: We offer a generous vacation program that varies based upon your experience and position within Avery Dennison.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed