Customer Service Manager
About The Position
Every grain has somewhere to be. You'll lead SunFoods' US Customer Service function, owning everything from order management and data integrity to escalations and international trade compliance. SunFoods SunFoods is a rice milling, distribution, and marketing company and the owner of Hinode, a brand created by the California-based Rice Growers Association in the 1930s. Based in California's Central Valley, where rice has been grown for over 100 years, Hinode works with international partners in rice-growing regions around the world to offer a full range of domestic and imported varieties, and the brand is growing significantly. SunFoods is guided by values of integrity, collaboration, innovation, and community, and holds itself to doing the "hard right" over the "easy wrong" in how it treats people, serves customers, and shows up in its communities.
Requirements
- 5+ years of experience in Customer Service, Supply Chain, Logistics, or Operations leadership
- Solid understanding of both domestic and international customer service, order management, and supply chain processes
- Experience with SAP or similar business systems
- Working knowledge of international trade regulations, customs procedures, import/export documentation, and Incoterms
- Proven leadership, coaching, and team development skills, with clear communication and sound analytical judgment
Nice To Haves
- Bachelor's degree in Business Administration, International Trade, or a related field
- Experience with EDI integration and customer connectivity solutions
- Background in food manufacturing or FMCG
Responsibilities
- Lead the Customer Service function across domestic, import, and export operations, owning the end-to-end order lifecycle
- Lead and develop a team of three, building service quality, accountability, and performance
- Ensure the accuracy and integrity of customer, order, and shipment data across business systems
- Own customer and consumer issue resolution, including escalation management and clear communication
- Establish and maintain Customer Service processes, controls, and regulatory compliance frameworks
- Drive continuous improvement, automation, and system enhancements to improve efficiency and scalability
Benefits
- Base salary range $100-110k
- 10% Bonus potential
- Medical, Dental, Vision options
- 401(k) and company match
- Other insurance offerings
- PTO and paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
