Customer Service Manager

BibliU•Cisco, TX

11d•Onsite

About The Position

The Customer Service Manager is responsible for providing friendly, helpful customer service and supporting the efficient operation of the Campus Store at Cisco College. The role includes assisting customers in person and over the phone, operating and overseeing cash register activities, supporting team members, maintaining inventory, and ensuring merchandise is organized and presented well. On-the-job training and a supportive team environment are provided. This is a full-time, permanent position based at Cisco College Campus in Cisco, Texas. The schedule is 40 hours per week, Monday through Thursday from 8 a.m. to 4 p.m. and Friday from 8 a.m. to noon, with evening and weekend work required for home sporting events. The pay rate is $12.00 per hour.

Requirements

Experience working in a retail or cashier role.
Friendly, reliable, and customer-focused.
Comfortable handling transactions and basic stockroom tasks.
Strong attention to detail in cash handling and record-keeping.
High school diploma or equivalent.

Responsibilities

Assist customers in-store and over the phone with professionalism and a positive attitude.
Operate the cash register accurately in accordance with store policies and procedures.
Maintain clean, organized displays and ensure shelves are stocked and well presented.
Check in, price, and display supplies and general merchandise.
Participate in inventory counts and help track stock levels.
Record price changes and promotions accurately.
Notify appropriate staff about out-of-stock or defective items.
Follow up with customers regarding special orders and notify them of issues or arrivals.
Report marketing trends and customer feedback to the supervisor.
Complete additional duties as assigned.