Customer Service Manager
About The Position
Splash Financial is a financial technology company that helps consumers explore borrowing options and simplify the loan process through a digital platform connecting borrowers with lending partners. The Customer Service Manager supervises and supports customer service representatives, handles escalated customer issues, monitors team performance, and develops service procedures and best practices. The role coordinates team activities and provides guidance and performance reporting to support operational goals. The position is described as 100% remote, with flexible working hours and paid training.
Requirements
- Excellent written and verbal communication skills.
- Strong leadership, problem-solving, and decision-making abilities.
- Ability to manage customer inquiries, complaints, and escalations professionally.
- Familiarity with CRM software, customer support platforms, and Microsoft Office applications.
- Strong organizational skills and the ability to manage multiple tasks efficiently.
Responsibilities
- Supervise and support customer service representatives to maintain high service standards.
- Handle escalated customer complaints, resolve complex issues, and ensure customer satisfaction.
- Monitor team performance, review service metrics, and identify areas for improvement.
- Develop and implement customer service procedures, policies, and best practices.
- Coordinate team activities, provide staff guidance, and prepare performance reports to support operational goals.
Benefits
- $200 sign-up bonus
- Flexible working hours
- 100% remote work
- Paid training
- Paid time off
- Health benefits
- Dental benefits
- Performance-based bonuses
- Career advancement opportunities
- Professional development
- Supportive team environment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
