Customer Service Manager

Goodwill of Southern Nevada•Las Vegas, NV

25d•Onsite

About The Position

The Customer Service Manager assists the Store Manager with front-end store operations to maximize collections, production, sales, salvage, and customer service. The role oversees sales associates, merchandise presentation and inventory, customer service, order fulfillment, cash handling, safety, and asset protection. The position may require travel on short notice or transfer to another Goodwill retail store based on operational needs.

Requirements

At least 1 year of retail supervisory experience.
Proven reliability in meeting attendance expectations.
Ability to operate and obtain certification for use of a power stacker.
Ability to travel at a moment's notice or transfer to other Goodwill retail stores based on business operational needs.
Ability to continuously perform repetitive work at a set pace.
Working knowledge of retail and computer technology.
High level of integrity and business ethics.
High level of adaptability and flexibility.
Ability to lift, carry, push, and pull a minimum of 50 pounds.
Ability to tolerate prolonged standing, walking, reaching, stooping, lifting, pulling, bending, and kneeling.

Nice To Haves

High school diploma or GED completion.
Bilingual in English and Spanish.

Responsibilities

Maximize sales performance through proper rotation, display, signage, and inventory of processed merchandise, and consistently meet or exceed sales goals.
Direct, supervise, train, and evaluate store sales associates; participate in interviews for entry-level retail roles.
Ensure team members provide timely and courteous customer service to customers, donors, and coworkers.
Ensure training and merchandising guidelines are followed, and contribute input to and assist with administering team member evaluations.
Oversee new-goods inventory, including daily merchandising, categorizing, and replenishment.
Use the POS system, provide feedback to the IT team as needed, and assist with updates and modifications.
Complete order fulfillment daily and back up the Production Manager when needed.
Collect found money and donated jewelry daily, ensure found money is turned in with the team member's name, and email required paperwork the same day; send jewelry back to E-Commerce.
Keep the store and surrounding premises clean and free of safety hazards, and ensure team members understand and follow safety procedures.
Ensure asset-protection matters are reported and investigated accurately and promptly.
Ensure proper operation of security and safety systems, including door locks, alarms, the office door, bank deposits, refunds, the safe, incident reports, and fire extinguishers.
Ensure proper cash handling, enforcement of cash register procedures, and submission of required fields.
Assist with other projects or tasks assigned by management.