Customer Service Manager

Raymour & Flanigan Furniture and Mattresses • Seekonk, MA

7d

About The Position

Raymour & Flanigan is a long-term, privately held company that recognizes associates' hard work and invests in their future success. The Customer Service Manager provides superior customer service, leads and develops a service team, and partners with sales and operations to enhance the customer shopping experience. The role manages associate information and operational reporting, communicates with the Director of Customer Care, associates, and customers, and proactively resolves escalated customer issues. The position operates in a fast-paced retail service environment and requires flexibility to work nights, weekends, holidays, and special events.

The company supports a drug- and smoke-free work environment. Candidates must be authorized to work in the United States without current or future visa sponsorship.

Requirements

• Minimum three years of management experience in a customer service or retail environment.
• Proficiency in PC-based applications.
• Leadership skills.
• Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events.
• Authorization to work in the U.S. without current or future visa sponsorship.

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Provide superior customer service and advocate for customer opportunities and requests.
• Lead, build, and develop a team that models service excellence.
• Maintain associate payroll, benefit, and performance information.
• Hire, coach, mentor, and develop associates.
• Partner with sales and operations team members to enhance the customer shopping experience.
• Demonstrate initiative in an entrepreneurial culture.
• Communicate professionally in verbal and written interactions.
• Manage time and complete daily sales, delivery, and inventory reports, cash deposits, and weekly payroll reconciliations.
• Communicate responsively with the Director of Customer Care, associates, and customers.
• Proactively resolve escalated customer issues.
• Identify opportunities and solutions for continuous improvement.
• Problem-solve, organize, and balance multiple priorities in a fast-paced environment.
• Maintain composure when handling unexpected challenges and competing demands.
• Perform additional functions as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed