Customer Service Manager

Goodwill of Southern Nevada•Enterprise, NV

23d•$35,600 - $0•Onsite

About The Position

The Customer Service Manager assists the Store Manager with front-end store operations to maximize collections, production, sales, salvage, and customer service. The role oversees sales associates, supports merchandising and inventory, and helps maintain a safe, clean, and well-run store. Duties may be performed at retail stores, the Central Warehouse, or other assigned Goodwill locations.

Requirements

At least 1 year of retail supervisory experience.
Proven reliability in meeting attendance expectations.
Ability to operate and obtain certification for use of the power stacker.
Ability to travel at a moment's notice or transfer to other Goodwill retail stores based on business operational needs.
Ability to continuously perform repetitive work at a set pace.
Working knowledge of retail and computer technology.
High level of integrity and business ethics.
High level of adaptability and flexibility.
Ability to lift, carry, push, and pull a minimum of 50 pounds.
Ability to tolerate prolonged standing, walking, reaching, stooping, lifting, pulling, bending, and kneeling.

Nice To Haves

High school diploma or GED completion preferred.
Bilingual in English and Spanish is a plus.

Responsibilities

Maximize sales performance through proper rotation, display, signage, and inventory of processed merchandise, and meet or exceed sales goals consistently.
Direct, supervise, train, and evaluate store sales associates; participate in interviewing candidates for entry-level retail roles.
Ensure team members provide timely and courteous customer service to customers, donors, and coworkers.
Ensure training and merchandising guidelines are followed; contribute input to and assist with administering team member evaluations.
Oversee new-goods inventory and maintain its merchandising, categorizing, and daily replenishment.
Use the POS system, provide feedback to the IT team as needed, and assist with rolling out updates and modifications.
Complete order fulfillments daily and back up the Production Manager when needed.
Collect found money and donated jewelry daily, submit required paperwork by email the same day, and send jewelry back to E-Commerce.
Keep the store and surrounding premises clean and free of safety hazards, and ensure team members understand and follow safety procedures.
Ensure Asset Protection matters are reported and investigated accurately and promptly.
Ensure proper operation of security and safety systems, including door locks, alarms, the office door, bank deposits, refunds, the safe, incident reports, and fire extinguishers.
Ensure proper cash handling, including enforcement of cash-register procedures and submission of required fields.
Assist with other projects or tasks assigned by management.