Customer Service Manager
About The Position
The Customer Service Manager leads the day-to-day operations of a department in a retail store. The role ensures associates are trained, the department is fully staffed and operating to company standards, and company goals and key performance indicators are met. The manager is responsible for inventory, product quality and freshness, staffing, scheduling, labor and payroll controls, associate development, department goals and forecasts, and execution of company plans and standards. The position also helps maintain a clean, attractive, well-stocked department and ensures food safety and general safety requirements are followed throughout the store.
Requirements
- High school graduation or equivalent GED is required.
- Strong written and verbal communication skills and bookkeeping skills.
- Good organization, prioritization, decision-making, problem-solving, and conflict-management skills.
- Strong leadership abilities and capability to work in a hands-on environment.
- Good strategic planning and business acumen skills.
- Good knowledge of retail store operations and retail management systems.
- Proficiency in Word, Excel, and PowerPoint.
- Ability to lift and/or move up to 30 pounds frequently and up to 50 pounds occasionally.
- Ability to stand and walk for extended periods and bend, stoop, twist, and turn frequently.
Nice To Haves
- Two years of retail experience preferred.
- One year of supervisory experience preferred.
- Depending on company location, ability to communicate in Spanish is highly desirable.
Responsibilities
- Order and maintain department inventory, using inventory control procedures to ensure product freshness and quality.
- Review and validate received orders for amount, quality, count or weight, and condition, and ensure products are stored appropriately.
- Manage associates completing stocking, production, and other tasks to ensure product quality, production planning, accuracy, and date-sensitive rotation; handle spoiled or damaged products according to established guidelines.
- Maintain familiarity with products carried in the department and throughout the store.
- Know advertised items, special prices, coupon deals, and features related to store sales and rewards programs.
- Communicate and execute the weekly and period Flight Plan according to company expectations and timelines.
- Use required tools and software to manage scheduling in accordance with company policies, timelines, and forecasted guidelines.
- Implement and maintain work schedules and control department labor, overtime, and payroll expenses.
- Implement Our Winning Recipe and model company core values and competencies.
- Manage department staffing, training, performance management, and associate career development.
- Develop and monitor department goals and, as required, department forecasts.
- Attend and participate in daily huddles, manager meetings, and district- and company-level meetings by phone, online, or in person as required.
- Maintain a clean, attractive, and well-stocked department using structure-of-the-day guidelines and executing Prime Time standards.
- Ensure food safety and general safety guidelines and requirements are followed throughout the store, taking immediate corrective action when necessary.
- Develop and implement a plan to meet company goals and key performance indicators.
- Perform additional responsibilities as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
