Customer Service Manager
About The Position
Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together – a future focused on serving the customer and powering and protecting the world. With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions. We are currently looking for a Customer Service Manager to be based out of Harvey, IL. Reporting to the Sr. Manager, Inside Sales, this person will be responsible for managing day to day customer service activities and escalations related to the customer experience, while monitoring performance to ensure on time delivery and customer satisfactory. This person will also maintain the responsibility of managing a decreased number of customer accounts. This person will be responsible for managing the order process while driving on time delivery and improving the customer experience across Atkore.
Requirements
- Bachelor's degree or equivalent combination or education and experience required.
- Minimum of three (3) years previous Customer Service experience leading teams.
- Experience using CRM software.
- Intermediate to advanced skill using Microsoft Office products including Word, Excel and Power Point.
- Capacity to perform at a high level in a fast-paced, multi-tasking environment.
- Ability to handle multiple projects and meet deadlines.
- Excellent communication skills (written and verbal).
- Strong problem-solving skills
Nice To Haves
- Experience in lean manufacturing or business system-based company is a plus.
Responsibilities
- Manage the entire customer order process from receipt to delivery.
- Streamline and improve processes for increased efficiencies and service metrics.
- Standardize and implement work procedures and processes that support company and department standards, procedures and strategic objectives.
- Coordinate department projects to achieve deadlines.
- Managing a team of customer service representatives in a manufacturing Customer Service/Account Management environment.
Benefits
- Medical, vision, and dental insurance
- Life insurance
- Short-term and long-term disability insurance
- 401k
- Paid Time Off
- Paid holidays
- Any leave required under federal, state, or local law
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
