Customer Service Manager

Raymour and Flanigan • Brookfield, CT

6d

About The Position

The Customer Service Manager provides superior customer service and advocates for customer needs and requests. This role leads, builds, and develops a team that models service excellence, while partnering with sales and operations team members to enhance the customer shopping experience. The manager maintains associate payroll, benefits, and performance information; hires, coaches, mentors, and develops associates; and communicates responsively with the Director of Customer Care, associates, and customers.

The position requires managing daily sales, delivery, and inventory reports, cash deposits, and weekly payroll reconciliations. The manager proactively resolves escalated customer issues, identifies opportunities for continuous improvement, and balances multiple priorities in a fast-paced service environment. The role also requires initiative, professional communication and organizational skills, and composure when handling unexpected challenges. Additional duties may be assigned at management’s discretion.

The role requires flexibility to work a retail schedule that includes nights, weekends, holidays, and special events. Raymour & Flanigan maintains a drug- and smoke-free work environment and is unable to offer visa sponsorship; candidates must be authorized to work in the U.S. without sponsorship now or in the future.

Requirements

• At least three years of management experience in a customer service or retail environment.
• Proficiency in PC-based applications.
• Leadership skills.
• Professional verbal and written communication, interpersonal, and organizational skills.
• Ability to multitask and manage time in a fast-paced service environment.
• Flexibility to work nights, weekends, holidays, and special events as part of a retail schedule.
• Authorization to work in the U.S. without visa sponsorship now or in the future.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Provide superior customer service and advocate for customer opportunities and requests.
• Lead, build, and develop a team that models service excellence.
• Maintain associate payroll, benefit, and performance information.
• Hire, coach, mentor, and develop associates.
• Partner with sales and operations team members to enhance the customer shopping experience.
• Complete daily sales, delivery, and inventory reports, cash deposits, and weekly payroll reconciliations.
• Communicate responsively with the Director of Customer Care, associates, and customers.
• Proactively resolve escalated customer issues.
• Identify opportunities and solutions for continuous improvement.
• Organize and balance multiple priorities while maintaining composure in a fast-paced service environment.
• Perform additional functions assigned at management’s discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed