CUSTOMER SERVICE MANAGER
About The Position
The Client Service Manager guarantees outstanding service to clients to build and sustain long-term relationships and customer satisfaction. The role provides ongoing client communication and service, identifies opportunities within existing accounts, analyzes business and financial performance, and coordinates internal resources to address issues in the field. It also acts as a liaison between clients and the sector. When needed, the manager performs Route Driver duties, including driving a company vehicle on an established route to deliver products, provide services, and fill and maintain vending and related equipment.
Requirements
- Preferably 3–5 years of validated experience.
- Demonstrated ability to prepare, analyze, and present complex business reviews to clients.
- Excellent interpersonal communication and negotiation skills, with a strong customer service orientation.
- Ability to use analytical and intuitive judgment and make sound decisions.
- Strong problem-solving skills.
- Strong computer software skills, specifically Microsoft Word and Microsoft Excel.
Nice To Haves
- 3–5 years of validated experience is preferred.
Responsibilities
- Provide continued high-standard service and communication to maintain the client base.
- Survey existing accounts for new opportunities.
- Analyze data, consolidate information from multiple sources, and translate insights into actionable recommendations for client reviews.
- Continuously analyze the portfolio of business, including vendor, client, and sector financial performance.
- Lead internal resources in resolving issues that have occurred in the field.
- Serve as a liaison between the client and sector to ensure relevant information is communicated.
- When needed, perform Route Driver duties, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.
Benefits
- Potential bonus
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance and AD&D
- Disability insurance
- Retirement plan
- Paid time off
- Holiday time off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet insurance
- Commuter benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid parental leave
- Personal leave
- Possible additional paid and/or unpaid time off in accordance with applicable laws
- Employee referral bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
