Customer Service Manager

Harps Food Stores•Springdale, AR

21d

About The Position

The Customer Service Manager delivers a positive first impression and identifies customer needs, provides solutions, and manages the store’s front end so customers are served efficiently and in a timely manner. The goal is to provide service that leaves customers satisfied and loyal. The role manages front-end operations, customer transactions, shelf and display tags and signage, and Service Desk and financial services procedures. It also involves coaching and mentoring associates, resolving conflicts, solving problems, adapting to changing conditions, and maintaining safety and service quality. The manager is expected to build respectful relationships, act with integrity and professionalism, demonstrate dependable and policy-compliant conduct, take initiative, and support Harps’ mission of providing value through competitive prices, quality and fresh products, friendly service, and cleanliness.

Requirements

High school diploma or G.E.D. equivalent preferred.
At least one year of experience operating a cash register in a retail establishment; grocery-store experience preferred.
Ability to accurately count money.
Ability to adapt to different situations and respond flexibly to shifting priorities and rapid change.
Ability to interpret, understand, and follow instructions.
Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
Ability to complete tasks in a timely manner.
Ability to move, lift, carry, and place merchandise and supplies weighing 25 pounds or less without assistance.
Ability to frequently reach overhead and below the knees and perform physical activities including pushing, pulling, squatting, kneeling, bending, stooping, crouching, and twisting, with or without bearing weight.
Ability to perform frequent repetitive hand and arm motions, such as grasping, gripping, and turning.
Ability to visually locate merchandise and other objects at near or far distances and verify information that may be in small print.
Employment may be contingent upon completion and evaluation of a PEP survey, drug screen, employment reference check, criminal background check, and credit check.

Nice To Haves

Cash-register experience in a grocery store.
High school diploma or G.E.D. equivalent.

Responsibilities

Manage front-end operations by following the daily schedule, monitoring customer flow, opening registers as needed, managing breaks and lunches, preparing for opening, maintaining supplies, and completing closing procedures.
Maintain shelf and display tags, including new, missing, price-change, discontinued, and other tags, as well as sign integrity, advertising prices, and signage.
Supervise Service Desk and financial services procedures, including providing tills, opening and closing the desk, selling financial services products, handling refunds and phones, and cleaning and organizing.
Coach and mentor associates by providing resources, experiences, support, and opportunities to learn from mistakes.
Facilitate conflict resolution by understanding different viewpoints and balancing competing priorities.
Define issues and use critical thinking and logic to solve problems.
Promote high-quality products and services while following procedures that affect personal and workplace safety.
Build relationships and treat customers and associates fairly, respectfully, and sincerely.
Provide superior customer service, remove barriers to service, and follow the SMILE Program guidelines.
Model Harps’ cultural values and mission, and encourage teamwork, cooperation, and trust.
Take initiative, handle problems with minimal guidance, and complete assigned duties in a timely manner.