Customer Service Manager

Bi-Mart Corporation•Eugene, OR

20d•$19 - $21•Onsite

About The Position

Bi-Mart is seeking a hardworking and energetic Customer Service Manager to build, promote, and deliver a high degree of customer service. The role is part of the Store Team, which works to maintain friendly service and create the best possible shopping experience for customers. The manager provides prompt, friendly customer assistance, handles transactions precisely, ensures cashiers receive required breaks, and works with store management to build teamwork and pride of ownership. Additional tasks may include replenishing inventory, keeping check stands clean and well-stocked, helping train new employees in front-end responsibilities, and managing BOPIS fulfillment. Bi-Mart is an employee-owned company that has served Northwest communities for over 70 years. Its stores offer everyday values on name-brand products and support charitable organizations and local causes. Store hours are generally 8:00 a.m.–8:00 p.m. Monday through Saturday and 9:00 a.m.–6:00 p.m. Sunday; hours may vary based on workload and assignment.

Requirements

At least 1 year of experience as a cashier, sales associate, bagger, courtesy clerk, or in another retail position.
Communicate well verbally and in writing.
Arrive on time with a positive and friendly attitude.
Set priorities and organize workload.
Efficiently solve problems and offer solutions to customers.
Engage with and assist a variety of individuals.
Provide excellent customer service.
Think strategically and lead.

Nice To Haves

Prior experience at retail brands such as Target, Walgreens, Rite Aid, Fred Meyer, Safeway, or Albertsons.

Responsibilities

Provide prompt and friendly service to customers.
Handle customer transactions precisely.
Ensure cashiers receive all required breaks.
Work closely with store management to build teamwork and pride of ownership.
Replenish inventory as needed.
Keep check stands clean and well-stocked.
Help train new employees on front-end responsibilities.
Manage BOPIS fulfillment.
Contribute to a high level of customer service and friendliness and a positive shopping experience.

Benefits

Personal Time Off (2–4 weeks annually, depending on length of service and hours compensated).
On-Demand Payment Option.
Employee Stock Ownership Plan.
Employee Purchase Discount.
Seven paid holidays annually.
Paid bereavement and jury duty leave.
401(k) plan.
Employee Assistance Program.
For full-time employees: health, prescription, vision, and dental insurance.
For full-time employees: healthcare Flexible Spending Account.
For full-time employees: tuition assistance.
For full-time employees: life and Accidental Death & Dismemberment insurance.
For full-time employees: short-term disability.