Customer Service Intern

Kalmbach Feeds•Upper Sandusky, OH
•Onsite

About The Position

The Customer Service Intern supports the Kalmbach Feeds Customer Service team by responding to customer needs while remaining mindful of company goals, team member goodwill, and the company’s public image. The position is based at the corporate office in Upper Sandusky, Ohio, and follows a Monday–Friday schedule from 8:00 a.m. to 5:00 p.m. The intern handles customer calls and sales and purchase orders, enters data accurately, coordinates with internal and external customers, and assists with manufacturing labels, fleet schedules, and office supplies. Additional duties may be assigned by the Customer Service Manager. Kalmbach Feeds produces nutritional products for livestock, poultry, and companion animals. The company states that its team uses technology and proprietary processes to deliver safe, innovative products. Candidates must be willing to commute to the corporate office. Pre-employment screening includes a hair and urine drug screen, a physical, and a criminal background check.

Requirements

  • Demonstrate exemplary verbal and written communication skills.
  • Have outstanding time-management and organizational skills.
  • Have effective investigation and follow-up skills, with strong attention to detail.
  • Demonstrate a strong customer-service orientation.
  • Be proficient in Windows-based software programs.
  • Be a dependable self-starter who can work independently without constant direction or supervision.
  • Be willing to commute to the corporate office in Upper Sandusky, Ohio.

Responsibilities

  • Print and distribute manufacturing labels.
  • Validate daily fleet schedules promptly and correct discrepancies.
  • Order and maintain adequate supplies of office-related materials.
  • Answer customer calls and process sales and purchase orders.
  • Perform accurate data entry.
  • Coordinate activities with internal and external customers.
  • Perform additional duties as directed by the Customer Service Manager.

Benefits

  • Competitive compensation
  • On-staff life coach
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