Customer Service Operations Intern- Jasper, IN
About The Position
We are seeking a motivated and analytical college-level student for a summer internship focused on business operations, process improvement, data analytics, and customer experience. The intern will work closely with the Business Process Improvements Manager and Customer Service Operations Specialist to identify improvement opportunities, analyze operational data, document processes, and support projects that improve the efficiency and effectiveness of the Customer Service organization. The intern will contribute to projects with real business impact and gain exposure to Customer Service operations and cross-functional teams. The position offers practical experience in analytical and problem-solving skills, process improvement, and the effects of operational changes on customer and employee experience. The ideal candidate will be located near the Jasper, Indiana headquarters and work primarily from that location.
Requirements
- Currently enrolled in a college-level program related to Business, Business Analytics, Operations Management, Data Analytics, or a related field.
- Strong analytical and problem-solving skills and an interest in understanding and improving processes.
- Experience working with data and identifying trends or patterns.
- Working knowledge of Microsoft Excel.
- Strong written and verbal communication skills.
- Strong attention to detail and organizational skills.
- Ability to manage multiple tasks and priorities.
- Ability to work independently and collaborate effectively within a team.
- Curiosity and willingness to ask questions, learn new processes, and bring forward new ideas.
Nice To Haves
- Experience with data visualization or reporting tools.
Responsibilities
- Assist with process improvement projects by identifying opportunities to simplify, standardize, or improve Customer Service processes.
- Support review and documentation of current-state processes and help identify future-state improvements.
- Create and maintain process documentation, workflows, procedures, and training resources.
- Gather feedback and information from Customer Service team members and business partners to understand processes, challenges, and improvement opportunities.
- Support project planning and tracking, including maintaining documentation, action items, and project updates.
- Assist with testing and validating process or system improvements before broader implementation.
- Evaluate completed improvements and document outcomes, lessons learned, and potential next steps.
- Gather, organize, and analyze Customer Service operational data.
- Identify trends, patterns, and opportunities in Customer Service metrics and reporting.
- Support the creation and maintenance of reports, dashboards, and other tools used to monitor operational performance.
- Assist with data validation to help ensure reporting is accurate and reliable.
- Translate data into clear, understandable insights to support business decisions and process improvements.
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
