Customer Service Intern (Spring 2027)

The Andersons, Inc. • Maumee, OH

6d

About The Position

The Customer Service Intern provides exceptional service to customers while gaining hands-on experience supporting day-to-day customer operations across multiple product lines, including e-commerce, professional turf, and contract manufacturing. The role works closely with customers, sales teams, warehouse personnel, and other internal departments to answer questions, process orders, resolve issues, and support daily administrative tasks. Through these experiences, the intern develops an understanding of customer relationship management, order fulfillment processes, enterprise systems, and delivering a positive customer experience in a fast-paced business environment.

Requirements

• High school diploma or GED equivalent.
• Pursuing a bachelor's degree in business, supply chain, sales, or a related field.
• 0–2 years of relevant experience.
• Strong attention to detail.
• Ability to manage and prioritize competing demands.
• Comfort working in a fast-paced environment.
• Strong written and verbal communication skills.

Responsibilities

• Respond to customer inquiries about products, pricing, orders, and account-related requests by phone and email.
• Process customer orders, updates, and changes accurately and efficiently.
• Maintain customer records, order information, and supporting documentation in company systems.
• Create and maintain reports, spreadsheets, and other administrative documentation to support daily operations.
• Collaborate with sales, warehouse personnel, and other internal teams to support order fulfillment and resolve customer issues.
• Address customer concerns, escalate issues when appropriate, and provide a positive customer experience in every interaction.
• Develop a foundational understanding of customer service operations, order management processes, and enterprise business systems.

What This Job Offers

• Career Level: Intern
• Education Level: High school or GED