Customer Service Intern (Spring 2027)

The Andersons, Inc. • Maumee, OH

3d

About The Position

The Customer Service Intern provides exceptional service to customers while gaining hands-on experience supporting day-to-day customer operations across multiple product lines, including e-commerce, professional turf, and contract manufacturing. This role works closely with customers, sales teams, warehouse personnel, and other internal departments to answer questions, process orders, resolve issues, and support daily administrative tasks. Through these experiences, the intern will develop a strong understanding of customer relationship management, order fulfillment processes, enterprise systems, and the importance of delivering a positive customer experience in a fast-paced business environment.

Requirements

• High School Diploma or GED equivalent required
• Pursuing bachelor's degree in business, supply chain, sales, or related field
• 0-2 years’ relevant experience required
• Strong attention to detail
• Ability to manage and prioritize competing demands
• Comfortable working in a fast-paced environment
• Strong written and verbal communication skills

Nice To Haves

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
• Values Differences - Recognizes the value that different perspectives and cultures bring to an organization.
• Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Instills Trust - Gaining the confidence and trust of others through honesty. Integrity and authenticity
• Ensures Accountability - Holding self and others accountable for meeting commitments
• Being Resilient - Rebounding from setbacks and adversity when facing difficult situations
• Minimal job-related experience
• Acquires basic skills to perform routine tasks
• Work is prescribed and completed with little autonomy
• Works with either close supervision, or under clearly defined procedures

Responsibilities

• Respond to customer inquiries regarding products, pricing, orders, and account-related requests via phone and email.
• Process customer orders, updates, and changes accurately while ensuring timely and efficient service.
• Maintain customer records, order information, and supporting documentation within company systems.
• Create and maintain reports, spreadsheets, and other administrative documentation to support daily operations.
• Collaborate with sales, warehouse personnel, and other internal teams to support order fulfillment and resolve customer issues.
• Address customer concerns, escalate issues when appropriate, and provide a positive customer experience in every interaction.
• Develop a foundational understanding of customer service operations, order management processes, and enterprise business systems.

What This Job Offers

• Career Level: Intern
• Education Level: High school or GED