Part Time Customer Service Instant Return Representative

Hertz • Phoenix, AZ

20h • Onsite

About The Position

The Part Time Customer Service Instant Return Representative is an essential member of the airport location team and serves as a brand ambassador, providing customers with a fast, easy, and valued experience when returning vehicles. This role provides attentive, courteous, and expeditious service while managing the vehicle return process in accordance with Hertz policies and procedures.

The position pays $17.00 per hour plus commission. Median incentives are approximately $467 per month and vary based on job performance. On-target earnings potential starts at 2%, including monthly bonus plans; bonus plans are eligible up to 12%.

Requirements

• At least one year of sales or customer experience in a high-volume or service-oriented environment.
• Proven strong sales and closing skills and the ability to engage customers in a friendly manner.
• Basic computer proficiency.
• Good written and oral communication skills, including the ability to communicate clearly and proficiently in English.
• Ability to work in a fast-paced environment with a variety of tasks.
• Excellent organizational and time-management skills.
• Professionalism and interpersonal skills.
• Proven ability to work well within a team.
• Customer focus and proven experience in a customer-facing environment.
• Ability to work flexible shifts, including weekends and holidays, and overtime as required.
• Ability to work outdoors in all weather conditions.
• Ability to stand for long periods of time and lift up to 45 pounds.

Nice To Haves

• Fluency in languages other than English.

Responsibilities

• Manage the vehicle return process in compliance with Hertz policies and procedures.
• Welcome customers with a pleasant greeting and professional attitude, assist with luggage, and answer questions in a friendly manner.
• Provide customers with an invoice and explain their charges.
• Resolve customer issues professionally using effective customer service techniques; direct unresolved queries to the Team Leader when applicable.
• Inspect vehicles, record new damage or major cleaning requirements, and complete required documentation.
• Check fuel levels and mileage and clearly explain final charges.
• Secure vehicle keys and ensure they remain with the vehicle, while reminding customers to remove personal belongings and offering assistance as needed.
• Communicate customer feedback to the team and participate in action planning to improve operational performance and customer satisfaction.
• Maintain an appearance appropriate for best-in-class customer service in accordance with established guidelines.
• Carry out other duties requested by managers or Team Leaders.
• Keep the work area organized and free of clutter.

Benefits

• Medical, dental, and vision plan options.
• Hertz-paid basic life insurance providing coverage equal to one times base annual pay.
• Retirement programs, including 401(k) employer matching.
• Paid parental leave and adoption assistance.
• Employee Assistance Program for employees and family.
• Educational reimbursement and discounts.
• Voluntary insurance programs, including pet, legal/identity theft, and critical illness insurance.
• Perks and discounts, including theme park tickets and gym discounts.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed