Part Time Customer Service Instant Return Representative

Hertz•Memphis, TN

About The Position

The Part Time Customer Service Instant Return Representative is an essential member of the airport location team and serves as a brand ambassador, providing customers with a fast, easy, and valued experience when they return their vehicles. The role provides attentive, courteous, and expeditious service throughout the vehicle-return process, in compliance with Hertz policies and procedures. The representative welcomes customers, assists with luggage, answers questions, explains invoices and charges, addresses customer concerns, and inspects returned vehicles. The position also involves documenting vehicle damage or cleaning needs, checking fuel and mileage, securing vehicle keys, and communicating customer feedback to support operational improvements. Representatives maintain a professional appearance and an organized work area, and perform other duties requested by managers or Team Leaders.

Requirements

At least one year of sales or customer experience in a high-volume or service-oriented environment.
Proven strong sales and closing skills and the ability to engage customers in a friendly manner.
Basic computer proficiency.
Good written and oral communication skills, including the ability to communicate clearly and proficiently in English.
Ability to work in a fast-paced environment with a variety of tasks.
Excellent organizational and time-management skills.
Professionalism and strong interpersonal skills.
Proven ability to work well within a team.
A strong customer focus and proven experience in a customer-facing environment.
Ability to work flexible shifts, including weekends and holidays, and overtime as required.
Ability to work outdoors in all weather conditions.
Ability to stand for long periods of time.
Ability to lift up to 45 pounds.

Nice To Haves

Fluency in languages other than English; candidates fluent in other languages are encouraged to apply.

Responsibilities

Manage the vehicle-return process in compliance with company policies and procedures while providing world-class customer service.
Welcome customers with a pleasant greeting and professional attitude; assist with luggage and answer questions in a friendly manner.
Provide customers with an invoice and a full explanation of charges.
Resolve customer issues and concerns professionally, referring issues to a Team Leader when appropriate so they can be addressed before the customer leaves.
Inspect vehicles, record new damage or major cleaning requirements, and complete required documentation.
Check fuel level and mileage and clearly explain final charges to customers.
Secure vehicle keys and ensure they remain with the vehicle; remind customers to remove personal belongings and offer assistance as needed.
Communicate customer feedback to the team and participate in action planning to improve operational performance and customer satisfaction.
Maintain an appearance appropriate for providing best-in-class customer service in accordance with established guidelines.
Keep the work area organized and free of clutter.
Carry out other duties requested by managers or Team Leaders.