Part Time Customer Service Instant Return Representative

Hertz•Phoenix, AZ

8h•Onsite

About The Position

The Part Time Customer Service Instant Return Representative is an essential member of the airport location team and serves as a brand ambassador, providing customers with a fast, easy, and valued vehicle-return experience. The representative provides attentive, courteous, and efficient service while managing vehicle returns in accordance with Hertz policies and procedures. The role includes welcoming customers, assisting with luggage and questions, explaining invoices and charges, addressing concerns, inspecting vehicles, documenting damage or cleaning needs, checking fuel and mileage, and securing vehicle keys. Representatives communicate customer feedback to support continuous improvement, maintain a professional appearance, keep the work area organized, and perform other duties requested by managers or Team Leaders. This is a part-time position with an hourly rate of $17.00 plus commission. The median incentive is approximately $467 per month and varies based on performance. On-target earnings potential starts at 2%, with monthly bonus plans and eligibility for bonuses up to 12%. Benefits may include medical, dental, and vision options; life insurance; retirement programs with 401(k) employer matching; paid parental leave and adoption assistance; an Employee Assistance Program; educational reimbursement and discounts; voluntary insurance programs; and other perks and discounts.

Requirements

At least one year of sales or customer experience in a high-volume or service-oriented environment.
Strong sales and closing skills and the ability to interact in a friendly, engaging manner.
Basic computer proficiency.
Clear and proficient written and oral communication in English; candidates fluent in other languages are encouraged to apply.
Ability to work in a fast-paced environment with a variety of tasks, with excellent organizational and time-management skills.
Professionalism and strong interpersonal skills.
Proven ability to work well within a team.
A strong customer focus and proven experience in a customer-facing environment.
Ability to work flexible shifts, including weekends and holidays, and overtime as required.
Ability to work outdoors in all weather conditions.
Ability to stand for long periods of time.
Ability to lift up to 45 pounds.

Responsibilities

Manage the vehicle return process in compliance with Hertz policies and procedures while providing world-class customer service.
Welcome customers with a pleasant greeting and professional attitude; assist with luggage and answer questions in a friendly manner.
Provide customers with an invoice and a full explanation of their charges.
Resolve customer issues and concerns professionally, and refer issues to the Team Leader when appropriate so they can be addressed before the customer leaves.
Inspect vehicles, record new damage or major cleaning requirements, and complete required documentation.
Check fuel level and mileage and clearly explain final charges to customers.
Secure vehicle keys from customers and ensure the keys stay with the vehicle; remind customers to remove personal belongings and offer assistance as needed.
Communicate customer feedback to the team and participate in action planning to improve operational performance and customer satisfaction.
Maintain an appearance appropriate for providing best-in-class customer service in accordance with established guidelines.
Carry out other duties requested by managers or Team Leaders.
Keep the work area organized and free of clutter.