Customer Service Instant Return Representative

Hertz • Phoenix, AZ

9h • Onsite

About The Position

The Customer Service Instant Return Representative is an essential member of the airport location team and serves as a brand ambassador by providing customers with a fast, easy, and valued experience when they return vehicles. The role provides attentive, courteous, and efficient service while managing the vehicle return process in accordance with Hertz policies and procedures.

The position pays $17.00 per hour plus commission. Median incentives are approximately $467 per month and vary based on job performance. On-target earning potential starts at 2%, including monthly bonus plans; eligible employees may receive bonuses of up to 12%.

Requirements

• At least one year of sales or customer experience in a high-volume or service-oriented environment.
• Strong sales and closing skills and the ability to interact in a friendly, engaging manner.
• Basic computer proficiency.
• Clear and proficient written and oral communication in English.
• Ability to work in a fast-paced environment with varied tasks and demonstrate strong organizational and time-management skills.
• Professionalism and interpersonal skills.
• Proven ability to work well within a team.
• A customer-focused approach and proven experience in a customer-facing environment.
• Ability to work flexible shifts, including weekends and holidays, and overtime as required.
• Ability to work outdoors in all weather conditions.
• Ability to stand for long periods and lift up to 45 pounds.

Nice To Haves

• Fluency in languages in addition to English.

Responsibilities

• Manage vehicle returns in compliance with Hertz policies and procedures while providing world-class customer service.
• Welcome customers with a pleasant greeting and professional attitude, assist with luggage, and answer questions in a friendly manner.
• Provide customers with an invoice and explain their charges.
• Resolve customer issues professionally using effective customer service techniques, referring issues to the Team Leader when appropriate so they can be addressed before the customer leaves.
• Inspect vehicles, document new damage or major cleaning requirements, and complete required documentation.
• Check fuel level and mileage and clearly explain final charges to customers.
• Collect vehicle keys and ensure they remain with the vehicle; remind customers to remove personal belongings and offer assistance as needed.
• Communicate customer feedback to the team and participate in action planning to improve operations and customer satisfaction.
• Maintain an appearance appropriate for customer service in accordance with established guidelines.
• Carry out other duties requested by managers or Team Leaders.
• Keep the work area organized and free of clutter.

Benefits

• Medical, dental, and vision plan options.
• Hertz-paid basic life insurance equal to one times base annual pay.
• Retirement programs, including 401(k) employer matching.
• Paid parental leave and adoption assistance.
• Employee Assistance Program for employees and family.
• Educational reimbursement and discounts.
• Voluntary pet, legal/identity theft, and critical illness insurance programs.
• Perks and discounts, including theme park tickets and gym discounts.
• Hourly pay of $17.00 plus commission, with median incentives of approximately $467 per month and eligible bonus plans of up to 12%.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed