Customer Service & Inside Sales Representative

SealMaster WNY and CNY•Syracuse, NY

15h

About The Position

SealMaster is hiring a motivated Customer Service & Inside Sales Representative to work with contractors, business owners, and pavement maintenance professionals. This is a hands-on customer-facing role involving sales, order processing, product support, loading assistance, sealer pumping, and general store, warehouse, and yard support. The representative should be friendly, confident, organized, computer savvy, and comfortable in an industrial environment around pavement sealer, hoses, tanks, forklifts, equipment, and industrial materials. The job may involve getting dirty while assisting customers and supporting daily operations. SealMaster values responsive, professional employees who listen carefully, ask useful questions, act with urgency, follow through, and help customers find practical solutions. Team members are expected to keep learning, build product knowledge, get details right, stay calm under pressure, take ownership, and look for ways to improve the customer experience. The company offers competitive compensation of $20.00–$25.00 per hour, career growth opportunities, hands-on training, product knowledge development, a team-oriented work environment, and the opportunity to make an immediate impact with customers. SealMaster describes itself as a leading supplier of pavement maintenance products and equipment, with more than 100 North American locations, licensed manufacturing in China and Mexico, and distribution worldwide.

Requirements

High school diploma or GED.
Strong phone and verbal communication skills.
Ability to listen, ask good questions, and understand customer needs.
Comfort using computers, point-of-sale systems, and customer management software.
Ability to stay organized and manage multiple priorities.
Confidence working around industrial products, equipment, and materials.
Willingness to work hands-on in the store, warehouse, or yard.
Positive attitude, strong work ethic, and team-first mindset.
Ability to remain calm, professional, and helpful under pressure.
Comfort working in a hands-on industrial environment.
Ability to lift 50+ pounds as needed.
Ability to stand, walk, bend, reach, and move throughout the workday.
Willingness to assist with loading, pumping, inventory, and yard support.
Willingness to get dirty from time to time.
Willingness to follow safe work practices.

Nice To Haves

Customer service, inside sales, retail, counter sales, warehouse, contractor-supply, or similar experience.
Forklift experience.

Responsibilities

Greet and assist customers professionally and helpfully.
Build relationships with contractors and repeat customers.
Identify customer needs and recommend products, tools, equipment, and solutions.
Accurately process orders, sales transactions, and customer information.
Provide basic product guidance and technical support after training.
Assist with sealer, tools, equipment, materials, loading, hose handling, and pumping.
Safely move, organize, and maintain products in the store, warehouse, and yard.
Maintain inventory, displays, equipment, and service areas.
Keep customer areas clean, organized, safe, and welcoming.
Document customer interactions and update customer information.
Communicate clearly with internal team members.
Remain calm and solutions-focused with stressed or frustrated customers.
Participate in training to build product knowledge and sales skills.
Help improve systems, procedures, and the customer experience.
Follow safe work practices and maintain a clean, organized work area.