HVAC CUSTOMER SERVICE/INSIDE SALES REPRESENTATIVE

AirReps•Eagan, MN

35d•$21 - $26•Onsite

About The Position

Stevens Equipment Supply, a member of Daikin Industries Inc., is seeking a Customer Service/Inside Sales Representative to support branch operations in Eagan, Minnesota. The role sells the organization’s products and services to prospective and established customers, serving them at the counter, by phone, email, or fax. The representative identifies customer needs, answers questions, develops solutions, and helps ensure a smooth sales process. The representative supports branch sales and customer retention through account communication, outbound calls, order and payment processing, product guidance, shipment coordination, and problem resolution. The role may also include showroom inventory replenishment, cycle counts, cash-drawer processing, customer visits, and warehouse assistance, including forklift operation as needed. The position requires a high school diploma or GED. Some college and HVAC certification are preferred. Five or more years of progressive sales and customer service experience and five or more years in the HVAC industry are preferred. The role is based at the Eagan, Minnesota branch. The company states that essential responsibilities must be performed with or without reasonable accommodations.

Requirements

High school diploma or GED equivalent.
General Microsoft Office skills, including Outlook, Excel, and Word, and working knowledge of database applications.
Effective customer service and relationship management skills across walk-in, phone, and email interactions.
Ability to handle difficult customers and diffuse negative situations professionally.
Strong rapport-building, listening, phone etiquette, and email etiquette skills.
Professionalism, patience, poise, and tact.
Ability to manage high-volume customer traffic.
Effective verbal communication skills, including explaining technical parts information clearly.
Written communication skills sufficient to communicate promptly by email and enter orders accurately.
Organizational and time-management skills, including the ability to prioritize and multitask.
Strong attention to detail and accuracy.
Ability to establish positive working relationships with internal and external customers and employees.
Good judgment, strong work ethic, and integrity.
Ability to assist in the warehouse and operate a forklift safely and efficiently as needed.
Ability to understand and follow procedures, work instructions, and company policies.
Legally authorized to work in the United States without requiring employer-sponsored work authorization now or in the future.
Ability to perform essential responsibilities with or without reasonable accommodations.

Nice To Haves

Knowledge of HVAC equipment and products.
Five or more years of progressive sales and customer service experience.
Five or more years of experience in the HVAC industry.
Some college education.
HVAC certification.

Responsibilities

Help build branch sales, including new business, by maintaining house accounts and communicating product launches, services, supplies, prices, new products, and discounts through outbound calls and counter discussions.
Conduct outbound calls to existing and lost customer accounts.
Maintain sales programs within the assigned territory and inform customers about available services, supplies, prices, and products.
Provide customer service to walk-in, phone, and email customers.
Process orders, purchase orders, payments, quotes, and delivery dates accurately.
Recommend alternate products based on cost, availability, or specifications.
Monitor shipment dates, expedite shipments as needed, and coordinate with manufacturing, sales, distribution, and vendors.
Generate new and repeat sales by providing timely product and technical information.
Educate customers about product terminology, features, and benefits.
Provide accurate in-stock availability information, conduct cycle counts as required, and replenish showroom stock as needed.
Assist customers with warranties and returns.
Collaborate with the Branch Manager and appropriate departments to resolve problems and support customer satisfaction and company policies.
Process the cash drawer daily, count money at the end of the shift, prepare deposit slips, and place deposits in the safe.
Contact customers periodically to assess satisfaction with the organization, products, and services.
Monitor competitive activity and trends within the territory.
Maintain records and prepare reports on sales activities.
Expand knowledge of HVAC products and stay current with industry trends.
Work positively with management and peers to support effective teamwork and service.
Understand and follow work instructions, operating procedures, and company policies.
Travel to customer locations as needed for follow-up, presentations, or demonstrations.
Assist in the warehouse as needed, including inventory counts and product movement, and operate a forklift as needed.
Perform additional tasks as assigned.