Customer Service Greeter - Part Time

Bass Pro Shops•Nashville, TN

4d•Onsite

About The Position

The Greeter performs front-end customer service activities, including promptly and warmly greeting customers, carefully handling merchandise, providing information and directions, distributing promotional materials, and supporting other business needs. Greeters are expected to be friendly and outgoing with every guest and provide an exceptional customer experience that makes customers feel welcomed and appreciated. The role greets customers entering the store, promotes programs such as CLUB Membership (US only), VOC, and In-Store Pickup, and models the company’s customer-service and dress standards. Duties also include checking in merchandise returns and vendor representatives, informing customers about store events and promotions, keeping the entryway clean and safe, and notifying a trained and designated Outfitter to handle firearm or weapon check-ins. Greeters must never accept, possess, or handle firearms while performing their duties. The role works under general supervision and follows established procedures while using some independent judgment to complete assignments and recommend improvements to work procedures, policies, and practices. The job involves regularly walking and standing, frequent communication and repetitive hand motions, and occasional computer work, lifting, and exposure to temperature extremes, outdoor elements, and noise.

Requirements

High school diploma or equivalent.
Experience in a customer service environment.
Excellent organization skills and attention to detail.
Excellent verbal and written communication skills.
Ability to adapt to new processes and procedures.
Excellent self-motivation and initiative while unsupervised.
Ability to regularly walk and stand and to communicate constantly with others.
Ability to perform repetitive motions involving the wrists, hands, and/or fingers.
Ability to occasionally perform computer work and lift up to 50 pounds.
Ability to move and lift objects up to 20 pounds constantly and occasionally move and lift objects up to 100 pounds or more, using a team lift as needed.
Ability to occasionally work in low or high temperatures, outdoor elements such as precipitation and wind, and noisy environments.

Responsibilities

Greet all customers entering the store in a friendly and outgoing manner.
Promote programs including CLUB Membership (US only), VOC, and In-Store Pickup.
Model customer-service and dress standards, including wearing the appropriate logo shirt, visible name badge, appropriate apparel and footwear, and using a smile, eye contact, and welcoming body language.
Check in customers’ merchandise for return.
Check in vendor representatives, complete visitor log information, and control visitor badges.
Stay informed about store special events and tell customers about events, sales, and promotions.
Distribute promotional materials supporting special events.
Keep the entryway and surrounding work area clean, tidy, and safe for customers and Outfitters.
Assist with firearm and weapon customer check-in by notifying the appropriate trained and designated Outfitter; never accept, possess, or handle a firearm while performing job duties.
Perform other duties as assigned.