Customer Service Greeter - Part Time
About The Position
The Greeter performs customer service activities at the store entrance and other front-end areas. The role welcomes customers promptly and warmly, provides information and directions, handles merchandise with care, distributes promotional materials, and supports other front-end business needs. Greeters are expected to be friendly and outgoing and deliver an exceptional experience that makes guests feel welcome and appreciated. The position works under general supervision, following established procedures while using initiative to complete assignments and occasionally exercising independent judgment to resolve problems. Greeters may recommend improvements to work procedures, policies, and practices. This is a part-time position.
Requirements
- High school diploma or equivalent.
- Experience in a customer service environment.
- Excellent organization skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to adapt to new processes and procedures.
- Self-motivation and initiative while working unsupervised.
Responsibilities
- Greet customers as they enter the store in a friendly and outgoing manner.
- Promote programs such as CLUB Membership (in the U.S.), VOC, and In-Store Pickup.
- Maintain the company’s customer-service brand standard, including complying with dress-code requirements and presenting a professional, welcoming appearance.
- Check in customers’ merchandise for return.
- Check in vendor representatives, complete required visitor-log information, and control visitor badges.
- Stay informed about store special events and tell customers about event details, sales, and promotions.
- Provide customers with promotional materials for special events.
- Keep the entryway and surrounding work area clean, tidy, and safe for customers and employees.
- Assist with customer check-in of firearms or weapons by notifying the designated trained employee to complete the check-in under company procedures. Greeters must not accept, possess, or handle firearms while performing their duties.
- Perform other duties as assigned.
Benefits
- Discounts on retail merchandise, restaurants, resorts, and conservation attractions
- Dental benefits
- Vision benefits
- Voluntary benefits
- 401(k) retirement savings
- Paid holidays
- Paid vacation
- Bass Pro Cares Fund
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
