Customer Service - Donor Support Technician

CSL•District Heights, MD

11d•$19 - $21

About The Position

The Customer Service - Donor Support Technician prepares donors, donor areas, and equipment for the pheresis process, including preparing the autopheresis machine. The technician monitors donors and the process, responds to alarms and signals, disconnects donors when collection is complete, and watches for donor reactions during and after the process, notifying appropriate staff as needed. They use a Personal Digital Assistant (PDA) to document process incidents and associate equipment and supplies with the appropriate donor. The role also includes accurately recording donor data, maintaining a clean and adequately stocked work environment, following safety procedures, and protecting confidential information. Cross-training and bilingual skills may be required based on business needs. The expected base pay at hiring is $18.98 to $20.72 per hour. Individual pay within this range depends on qualifications, skill level, experience, competencies, and other relevant factors. The position requires a high school diploma or equivalent, at least three months of work experience (preferably in a medical or health provider environment) or an equivalent combination of education and experience, and the ability to perform basic math calculations. Local legal or educational requirements may result in different qualifications or responsibilities.

Requirements

High school diploma or equivalent.
At least three months of work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.

Nice To Haves

Medical or health provider environment work experience is preferred.
Bilingual skills may be required at the organization's discretion to meet business needs.

Responsibilities

Prepare the donor, donor area, and equipment for the pheresis process.
Prepare the autopheresis machine for the pheresis process.
Monitor the donor and pheresis process and respond to alarms or signals.
Disconnect the donor when the process is complete.
Watch for donor reactions during or after the pheresis process and notify appropriate staff.
Use a PDA to record process incidents, including machine alerts and alarms, volume variances, and donor adverse events.
Use a PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
Alert the Group Leader or Supervisor to donor flow issues.
Accurately record donor data in the electronic donor information management system according to SOPs.
Understand policies and procedures associated with hyper immune programs at the center, if applicable.
Maintain a clean, efficient work environment and ensure operating supplies and forms are available.
Follow HSE and OSHA policies and procedures and promote safety.
Maintain confidentiality of personnel, donor, and center information.
May cross-train in other areas to meet business needs.
Perform other job-related duties as assigned.