Customer Service - Donor Support Technician

CSL•Columbia, SC

About The Position

Responsible for preparing the donor, donor area and equipment for the pheresis process. The role prepares and operates an autopheresis machine, monitors the donor and process, responds to alarms or signals, disconnects the donor when the process is complete, and alerts appropriate staff to donor reactions or flow issues. The technician records process incidents and donor information using a Personal Digital Assistant (PDA) and the electronic donor information management system, and links equipment and supplies to the appropriate donor. The role also maintains a clean and adequately supplied work area, follows health, safety, environmental and OSHA procedures, and protects confidential information. Cross-training in other areas may be needed to support business needs; bilingual skills may also be required at the organization’s discretion. Reports to the Assistant Center Manager.

Requirements

High school diploma or equivalent required.
At least three months of work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.
Ability to understand, remember, and apply oral and/or written instructions and follow basic instructions and guidelines.
Ability to see and speak with customers and observe equipment operation.
Ability to reach, bend, kneel, and perform tasks requiring a high level of manual dexterity.
Ability to work in a fast-paced environment with frequent interruptions.
Ability to work overtime and extended hours to support center operational needs.
Must wear Personal Protective Equipment while performing specific tasks or in certain areas.

Nice To Haves

Experience in a medical or health provider environment.
Bilingual skills may be required at the organization’s discretion.
Ability to cross-train in other areas to meet business needs.

Responsibilities

Prepare the autopheresis machine for the pheresis process.
Monitor the donor and pheresis process and respond to process alarms or signals.
Disconnect the donor when the process is complete.
Watch for donor reactions during and after the process and notify appropriate staff.
Use a PDA to record machine alerts, alarms, volume variances, donor adverse events, and other incidents during the process.
Use a PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
Alert the Group Leader or Supervisor to donor flow issues.
Accurately record donor data in the electronic donor information management system according to Standard Operating Procedures (SOPs).
Understand policies and procedures for hyper immune programs at the center, if applicable.
Maintain a clean and efficient work environment and ensure operating supplies and forms are available.
Follow HSE and OSHA policies and procedures and promote safety.
Maintain confidentiality of personnel, donor, and center information.
Perform job-related duties as assigned.