Customer Service - Donor Support Technician

CSL•Tallahassee, FL

About The Position

Responsible for preparing the donor, donor area, and equipment for the pheresis process. The role prepares and monitors the autopheresis machine and donor during the process, responds to machine alerts and donor reactions, and disconnects the donor when the process is complete. The technician records process incidents and donor information using a Personal Digital Assistant (PDA) and the electronic donor information management system, follows applicable procedures and safety policies, maintains a clean and adequately supplied work area, and may be cross-trained or assigned other job-related duties as business needs require. Bilingual skills may be required at the organization’s discretion. The position reports to the Assistant Center Manager. It requires a high school diploma or equivalent and at least three months of work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience. The technician must perform basic math calculations and meet the role’s physical, communication, and safety requirements. Overtime and extended hours are required to support center operational needs.

Requirements

High school diploma or equivalent.
At least three months of work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.
Ability to understand, remember, and apply oral and/or written instructions.
Ability to understand and follow basic instructions and guidelines.
Ability to see and speak with customers and observe equipment operation.
Ability to reach, bend, and kneel, with a high level of manual dexterity.
Ability to occasionally lift and carry up to 25 pounds.
Ability to work in a fast-paced environment with frequent interruptions.
Ability to work with frequent exposure to hazardous chemicals, extreme temperatures, and blood-borne pathogens, and to wear required Personal Protective Equipment for specific tasks or areas.
Availability to work overtime and extended hours to support center operational needs.

Responsibilities

Prepare the autopheresis machine for the pheresis process.
Monitor the donor and pheresis process, responding to alarms or signals that may occur.
Disconnect the donor when the process is complete.
Remain alert to donor reactions during or after the process and notify appropriate staff.
Use a Personal Digital Assistant (PDA) to record incidents, including machine alerts and alarms, volume variances, and donor adverse events.
Use a PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
Alert the Group Leader or Supervisor to donor flow issues.
Accurately record donor data in the electronic donor information management system according to Standard Operating Procedures (SOPs).
Understand policies and procedures associated with hyper immune programs at the center, if applicable.
Maintain a clean, efficient work environment and ensure operating supplies and forms are available as needed.
Follow Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures, and promote safety.
Maintain confidentiality of personnel, donor, and center information.
May be cross-trained in other areas to meet business needs.
Perform job-related duties as assigned.