Customer Service - Donor Support Technician

CSL•Raleigh, NC

11d

About The Position

The Customer Service - Donor Support Technician prepares donors, donor areas, equipment, and autopheresis machines for the pheresis process. The role monitors donors and the process, responds to machine alarms or signals, disconnects donors when the process is complete, and watches for donor reactions during and after the process, notifying appropriate staff as needed. The technician records incidents and links equipment and supplies to donors using a Personal Digital Assistant (PDA), and accurately enters donor data into the electronic donor information management system according to Standard Operating Procedures. The role also helps maintain a clean and efficient work environment, ensures operating supplies and forms are available, follows applicable safety policies, and protects confidential information. Cross-training, bilingual skills, and other job-related duties may be required based on business needs.

Requirements

High school diploma or equivalent.
At least three months of work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.

Nice To Haves

Experience in a medical or health provider environment.
Bilingual skills may be required at the organization's discretion.

Responsibilities

Prepare the donor, donor area, and equipment for the pheresis process.
Prepare the autopheresis machine for the pheresis process.
Monitor the donor and pheresis process and respond to alarms or signals.
Disconnect the donor when the process is complete.
Watch for donor reactions during or after the process and notify appropriate staff.
Use a PDA to record incidents during the pheresis process, including machine alerts and alarms, volume variances, and donor adverse events.
Use a PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
Alert the Group Leader or Supervisor to donor flow issues.
Accurately record donor data in the electronic donor information management system according to SOPs.
Understand policies and procedures for hyper immune programs at the center, if applicable.
Maintain a clean, efficient work environment and ensure operating supplies and forms are available.
Follow HSE and OSHA policies and procedures and promote safety.
Maintain confidentiality of personnel, donor, and center information.
May cross-train in other areas to meet business needs.
Perform other job-related duties as assigned.